List of Stanbic bank customer care numbers in Africa, online support

List of Stanbic bank customer care numbers in Africa, online support

Standard Bank Business Online is a market-main transactional banking channel/platform that is intuitive, consumer-friendly, beneficial and without difficulty handy to you by using the use of one of the following alternatives to get entry to Desktop Business Online: Desktop Business Online set up archives or with the aid of an internet browser.

The Desktop Business Online set up file consists of all the archives required to run Business Online, inclusive of the required Java elements that are required.

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You are capable to download and set up the Desktop Business Online utility on your pc whether or not your pc has Java already established or not.
Refer to the beneath step-by-step directions or listing of regularly requested questions which will assist you to deploy the Desktop Business Online.

Stanbic bank customer care number- Head office

General queries

+27 (0) 11 299 4786
086 012 3209

businessonlinequeries@standardbank.co.za website

Multi-National Support Desk

+27 10 249 0054

multinationalsupport@standardbank.co.za

Angola Stanbic bank customer care number

Corporate Investment Banking
+244 226 43 25 00
+244 226 43 49 69
+244 226 43 32 11

Email Channel
Email BOL customer support
Email BOL migration
website

Botswana Stanbic bank customer care number

(00267) 398 7801

cibclientservicesbw@stanbic.com
commercialbw@stanbic.com
website

DRC Stanbic bank customer care number

+243 99 606 00 60 D19

serviceclient.drc@standardbank.cd
website

Ghana Stanbic bank customer care number

+233 302 61 0690

customercare@stanbic.com.gh
website

Ivory Coast (Côte d’Ivoire) Stanbic bank customer care number

+225 21 22 34 34

serviceclient@stanbicbank.com.ci
website

Kenya Stanbic bank customer care number

+254 20 326 8100
+254 20 326 8888
+254 07 1106 8888

businessonline_kenya@stanbic.com
website

Lesotho Stanbic bank customer care number

Switch Board
+266 2221 2000
Corporate and Investment Banking
+266 2221 2220

Personal and Business Banking
+266 2221 2221

lesothocorp@stanbic.com
lesothobb@stanbic.com
website

Malawi Stanbic bank customer care number

callcentre@standardbank.co.mw website

Mauritius Stanbic bank customer care number

+230 402 5000

clientservices@standardbank.mu website

Mozambique Stanbic bank customer care number

+258 21 35 57 72

cibusc@standardbank.co.mz website

Namibia Stanbic bank customer care number

(0264) 61 294 2366

Namibia.CorporateServiceCentre@standardbank.com.na website

Nigeria Stanbic bank customer care number

+234 422 2222
+234 422 5555 (Option 7)

customercarenigeria@stanbicibtc.com
businessonlineng@stanbicibtc.com
website

Swaziland Stanbic bank customer care number

Corporate and Investment Banking
+268 2405 3333
Personal and Business Banking
+268 2517 5300

ccc-swaziland@stanbic.com
swazilandccc@stanbic.com
website

Tanzania Stanbic bank customer care number

Corporate and Investment Banking
0800 751 020
Personal and Business Banking
0800 751 111 (Toll-Free)

Corporate and Investment Banking
tanzaniacib@stanbic.com
Personal and Business Banking
tanzaniaccc@stanbic.com
website

Uganda Stanbic bank customer care number

+256 312 224 900
+256 312 224 600
+256 800 250 250 (Toll-Free)

Corporate and Investment Banking
wholesaleug@stanbic.com
Personal Business Banking
cccug@stanbic.com
website

Zambia Stanbic bank customer care number

+260 971 28 8200
+260 967 10 8200

zambiacallcentrecib@stanbic.com
ZambiaCallCentre@stanbic.com
website

Zimbabwe Stanbic bank customer care number

Corporate Investment Banking
+263 79920053
Personal Business Banking
+263 79920051/08677004288

Econet 08080216 (Toll-free)
Telecel 0731950950/953/954 (Toll-free)
Netone 08010045 Telone 08004339 (Toll-free)

zimcibccc@stanbic.com
zimccc@stanbic.com
website

Business Online Frequently Asked Questions

List of Stanbic bank customer care numbers in Africa, online support
List of Stanbic bank customer care numbers in Africa, online support

How do I set up the Business Online application?

Navigate to the Business Online website(www.businessonline.standardbank.com) and comply with the commands to download and set up Desktop Business Online onto your pc.

Will this model offer the same capability as my present Business Online?

Yes. All present capability may beto be had.

Can I nonetheless use my present model of Business Online?

Your present model of Business Online will now no longer be eliminated and could remain completely functional.

My Internet browser does now no longer allow me to download the setup record.

Your Internet safety coverage may also restrict the download of executable documents (documents with a ‘.exe’ extension). Contact your device administrator for assistance.

I use an Apple Macintosh PC with a Safari Browser. Will I be capable of download and set up Desktop BusinessOnline?

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Yes. There are 3variations to be had to download primarily based totally for your pc specifications:

  • Windows 32 and 64-bit(recommended) variations for Windows running systems
  • MAC OS X for AppleMacintosh computer systems

The new edition of Business Online seems similar to the antique one? What is the distinction?

The distinction is that the new edition carries all of the documents required to run the Desktop Business Online in a single installer record without the want to improve Java variations on an ongoing basis.

the antique model required you to download and set up Java documents earlier than you should run Business Online, in addition, o preserving Java as much as date.

Why is there some other icon on my laptop? It seems like the setup record is saved on my laptop.

Afterset up there are new icons on my pc.

The set up will create a brand new icon on your laptop, in addition to a brand new hyperlink to Business Online withinside the Start menu. Click on the brand new icons to apply Business Online. You may also use the new edition for all your day by day tasks.

What occurs if I inadvertently click on at the setup record icon?

The setup record is saved for your laptop and could seem in its very own icon. You may also store the setup record to some another directory. If you click on at the setup record, you’ll be presented with the setup wizard. If you’ve got already established the record, simply cancel the setup wizard.

Will I need to download the setup record whenever there may bereplacement to Business Online?

Business Online consists of a replace manager on the way to test for and download the state-of-the-art updates. The download and set up technique defined right here is most effective required for the preliminary set up.

I don’t have Java established on my PC.

You will now no longer be required to download and set up Java documents for your pc. The Business Online installer package carries all of the documents had to run Business Online.

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have already got Java established on my PC.

You may also maintain the usage of any model of Java this is required to run your different applications.

I’ve established the Desktop BusinessOnline, however, I want to put in Java to run a unique application.

You may also set up any model of Java this is required for some other application. You may additionally replace and uninstall any model of Java.

I’m experiencing an error. Who do Itouch?

Contact your Standard Bank/Stanbic BankRelationship Manager. Alternatively, please touch our Service Support Contact Centre.

I even have downloaded Trusteer Rapport software program for my Standard Bank Internet Banking profile. Do I want to download it on Business Online?

No. Business Online does now no longer require the use of Trusteer Rapport software program.

How do I replace my non-public information?

You can alternate your non-public information within business Online. Select the ‘Administration’ menu alternative after which select‘alternate non-public information’. (NOTE: You can’t alternate your information in case you are the usage of a back-up token).

How secure is Business Online whilst I get right of entry to it from an overseas location?

The protection of your profile is decided with the aid of using the important thing logging and malware detection gadgets and controls at the pc you use to go online. Additional safety is furnished with the aid of using two-aspect authentication, n the way to provide a greater stable login.

You are counselled to keep away from the usage of public computer systems, in cyber cafés or libraries for example, or computer systems that are unfamiliar. The threat of compromising your login credentials is better whilst you use a pc that isn’t your very own.

How do I make certain that I am at the accurate website?

You need to test that the URL (net cope with)that looks withinside the cope with bar of your browser is http://www.businessonline.standardbank.comeach time you’re operating on Business Online.

Will I be capable of getting right of entry to BusinessOnline if I don’t have a token?

No, you may now no longer capable of getting right of entry to BusinessOnline without a token, but as a brand new Business Online User, earlier than you get hold of your token, one-time passwords (OTPs) may be despatched to you the cellphone. OTPs may be used to go online to Business Online till your token is added to you.

What do I do if the token I even have acquired seems to be faulty?

Contact Business Online on 0860 123 007 to set up for a brand new token.

How lengthy will my token last?

The common lifespan of a token is 5 years.

How do I check in the token?

Business Online will spark off the registration display screen as soon as we get hold of affirmation from the courier that your token has been added. When you go online to Business Online a message may be displayed prompting you to check in the token.

Once you’ve got finished the registrationdisplay screen, the device will robotically spark off your token information and the next time you go online you’ll be required to go into the one-time password obtained/generated with the aid of using the token.

How do I use the token?

Once you’ve got registered your token, you’ll be requested for 2 passwords each time you go online to Business Online:

  1. Password’ is your very own You determine this password yourself.
  2. One-time password’ is the six-digit code generated with the aid of using your token.
  3. To retrieve your password, push the button as soon as to exchange your token on, after which all over again to generate the code. enter this code into the ‘one-time password’ discipline and you’ll be geared up to begin the usage of Business Online.

How lengthy is a one-time password legitimate?

A new one-time password is generated with the aid of using your token every 32 seconds. This password is legitimate for about 32 seconds and may be rejected if used after this period.

Can I use a token that has already been allotted to an operator?

No. If a token has already been assigned to some another operator, Standard Bank will want to offer you with a brand new token. lease touch Business Online on 0860 123 007 to set up for a brand new token.

Can a token be suspended?

Yes. Your token may be suspended in case you enter your one-time password incorrectly 3 times. You will want to touch business Online on 0860 123 007 to synchronise your token.

What do I do if my token is misplaced or stolen?

Report misplaced or stolen tokens to BusinessOnline on 0860 123 007. Standard Bank will difficulty you with a brand new token after validating your request together along with your company’s specific man or woman. One-time passwords may be despatched thru SMS till you get hold of your new token. You will want to check in your new token as quickly as you get hold of it.

How do I deactivate my token?

A request to deactivate your token wishes to be positioned with the aid of using your specific man or woman to Business Online on 0860 123 007.

Can I use a token after it has been deactivated?

No. Once a token has been deactivated you will want to touch Business Online on 0860 123 007 to help in providing right of entry to Business Online.

If my profile has been suspended, ow do I reset my credentials?

You will want to touch Business Online on0860 123 007 to help.

How do I make bills to SARS the usage of business Online

SARS online tutorial

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