OVO and Good Energy customers to be refunded

Isobel Lawrance

18th Would possibly 2023

Studying Time: 2 mins

Consumers overcharged via suppliers OVO and Just right Power are to be refunded.

Are you an OVO or Just right Power buyer? Then you will be owed a reimbursement.  

Power regulator Ofgem discovered those corporations have been overcharging families for power use – and feature been ordered to refund shoppers. The companies should pay a complete of £4 million, with round £2.7 million of this being break up between 18,000 families. 

OVO shoppers will obtain a median reimbursement of £181 and Just right Power will refund £109 to affected properties.  

Ofgem discovered the providers had charged shoppers totals above the power value caps set in position to offer protection to other people from power firms charging an excessive amount of. As shoppers have been charged above those charges, the regulator has now ordered those corporations to go back other people’s money to them. 

Consumers affected can be refunded routinely. It is very important be aware that even supposing you might be an OVO or Just right Power buyer, you won’t had been impacted.  

However what concerning the different £1.25 million owed? Neatly, it’s going to be paid via Just right Power at once to Ofgem. It’ll move into the regulator’s voluntary redress fund, which targets to lend a hand the ones in prone positions throughout the United Kingdom. 

Now not the primary time

Shockingly, it’s the second one time in only a few days that Ofgem have come down on Just right Power for screw ups in following coverage. This week, Just right Power, E.ON Subsequent and Octopus Power have been ordered to pay a staggering overall of £8 million. That is because of both delaying or failing to make reimbursement bills to shoppers. 

In step with Ofgem, the 3 corporations had both overlooked or “unduly behind schedule” reimbursement bills. Those are due “if a provider does no longer supply a last invoice inside of six weeks when a buyer switches to some other supplier”. 

The power value caps are installed position to offer protection to shoppers from unmanageable costs. It’s set via Ofgem and descriptions the utmost providers can price for fuel and electrical energy, in step with unit. The following value cap announcement is due on 25th Would possibly. 

Total, suppliers failing to regulate price lists in step with new value caps led to Just right Power used to be discovered to have overcharged just about 7,000 shoppers a complete of £391,650 between January 2019 and October 2022. 

Virtually 11,000 OVO Power shoppers have been overcharged £1,492,917 between October 2022 and March 2023. 

Dan Norton, deputy director of retail at Ofgem mentioned:  

“It’s utterly unacceptable that Just right Power and Ovo Power shoppers have been overcharged, in particular at a time this is already so difficult and worrying for shoppers throughout the United Kingdom.” 

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